Difference between revisions of "Help Me!"
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== Getting Help == | == Getting Help == | ||
We want your experience here to be both fruitful and enjoyable. We all need some help sometimes and all | We want your experience here to be both fruitful and enjoyable. We all need some help sometimes, and we all have more to learn. If you need help, ask, and sooner rather than later. Of course, this doesn't mean that you shouldn't try things on your own and struggle a bit, but it does mean that you shouldn't allow yourself to become stuck and get behind. | ||
== Available Avenues for Seeking Help == | == Available Avenues for Seeking Help == | ||
Several options are available for getting help, which vary depending on your circumstances and what type of help you need. {{CM}} has established several systems and processes for getting help. These are covered below. | |||
=== Discord === | === Discord === | ||
[https://discord.gg/Hj7mTVtMbH[[File:Discord-Logo-Blue.svg|100px|link= ]] ] provides a forum for leisurely conversation along with a dedicated channel for [https://discord.gg/Hj7mTVtMbH #homework-help]. There's a link to {{CM}}'s Discord server at the bottom of (nearly) every wiki page. | [https://discord.gg/Hj7mTVtMbH[[File:Discord-Logo-Blue.svg|100px|link= ]] ] provides a forum for leisurely conversation along with a dedicated channel for [https://discord.gg/Hj7mTVtMbH #homework-help]. There's a link to {{CM}}'s Discord server at the bottom of (nearly) every wiki page. | ||
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=== Support Ticket === | === Support Ticket === | ||
Help for technical issues related to {{CM}} | Help for technical issues related to {{CM}} can be accessed by issuing a '''Support Ticket''' using the [[File:SupportIcon.png|link=]] link at the top-left menu bar of (nearly) every wiki page. | ||
== Help for Particular Topics == | == Help for Particular Topics == | ||
=== Help with Grades === | === Help with Grades === | ||
* If you are working with a guide and need help with '''grades''', | * If you are working with a guide and need help with '''grades''', you have only one option, which is to '''contact your guide'''. Your guide is responsible for instructing you with the specific procedures. | ||
=== Help with Missions and Other Homework === | === Help with Missions and Other Homework === | ||
* '''Ask a nearby colleague.''' Unless you're being assessed (homework, quiz, test, etc.) asking a colleague is a great first step toward pursuing an answer to a problem. | * '''Ask a nearby colleague.''' Unless you're being assessed (homework, quiz, test, etc.) asking a colleague is a great first step toward pursuing an answer to a problem. Be sure to thoroughly read, understand, and follow the [[Model Collaboration Policy]] and provide written credit in your assignment, citing anyone who does provide you with assistance. | ||
* Try an informal approach using [https://discord.gg/Hj7mTVtMbH[[File:Discord-Logo-Blue.svg|100px|link= ]] ] | * Try an informal approach using [https://discord.gg/Hj7mTVtMbH[[File:Discord-Logo-Blue.svg|100px|link= ]] ] | ||
* If it would be helpful to have someone discuss a problem with you '''one-on-one''' in realtime, contact a {{MMMR}} using the [[File:MerlinChatIcon.png|30px|link=]] Merlin Chat Icon in the lower-right corner. | * If it would be helpful to have someone discuss a problem with you '''one-on-one''' in realtime, contact a {{MMMR}} using the [[File:MerlinChatIcon.png|30px|link=]] Merlin Chat Icon in the lower-right corner. If ''mutually agreed'' upon by both you and the mentor, the mentor can remotely work together with you inside your terminal. | ||
* If you are working with a guide, contact them. | * If you are working with a guide, contact them. | ||
=== Help with a Technical Issue === | === Help with a Technical Issue === | ||
* If you're having a technical issue using {{CM}} open a '''Support Ticket''' using the [[File:SupportIcon.png|link=]] link available at the top-left menu bar of (nearly) every wiki page providing all relevant information. | * If you're having a technical issue using {{CM}}, open a '''Support Ticket''' using the [[File:SupportIcon.png|link=]] link available at the top-left menu bar of (nearly) every wiki page providing all relevant information. Insufficient information will, at best, result in a delay, so be thorough. | ||
== helpme == | == helpme == | ||
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'''BEFORE''' issuing a '''helpme ticket''': | '''BEFORE''' issuing a '''helpme ticket''': | ||
* Be sure you've set your location! See [[W1002_The_Client,_the_Server,_and_the_Shell#Set_Location|{{Cyan|W1002}}]] | * Be sure you've set your location! See [[W1002_The_Client,_the_Server,_and_the_Shell#Set_Location|{{Cyan|W1002}}]] | ||
* Be sure that you've reached agreement with a ''specific'' Mentor | * Be sure that you've reached agreement with a '''specific''' Mentor who is ready to assist you in your terminal | ||
}} | }} | ||
'''helpme''' is a simple, but very useful command that | '''helpme''' is a simple, but very useful command that enables a {{MMMR}} to assist you remotely. If you happen to be studying with a guide in a classroom, the request will likely be displayed on a monitor. | ||
=== Usage === | === Usage === | ||
To view an overview of available subcommands: | To view an overview of available subcommands: | ||
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If | If a monitor is present in the room, you'll see your name appear within a few seconds. Be sure to replace ''<subject>'' with the actual subject that you're interested in. | ||
{{ConsoleLine|john-williams@codermerlin:~$ |helpme please "just a test"}} | {{ConsoleLine|john-williams@codermerlin:~$ |helpme please "just a test"}} | ||
Go ahead and try it now. | Go ahead and try it now. | ||
==== | ==== Canceling Your Request ==== | ||
If you're able to resolve your question before someone comes to help you, you can cancel your request with: | If you're able to resolve your question before someone comes to help you, you can cancel your request with: | ||
{{ConsoleLine|john-williams@codermerlin:~$ |helpme nevermind}} | {{ConsoleLine|john-williams@codermerlin:~$ |helpme nevermind}} |
Revision as of 15:29, 26 December 2021
Curriculum[edit]
Coder Merlin™ Computer Science Curriculum Data | |
Unit: Lab basics Experience Name: Help Me! (W1003) Next Experience: () Knowledge and skills:
Topic areas: SSH clients; Linux; Bash Classroom time (average): 20 minutes Study time (average): 10 minutes Successful completion requires knowledge: understand the opportunities available to request help Successful completion requires skills: ability to request help via the opportunities available |
Background[edit]
Read: Asking for Help
Getting Help[edit]
We want your experience here to be both fruitful and enjoyable. We all need some help sometimes, and we all have more to learn. If you need help, ask, and sooner rather than later. Of course, this doesn't mean that you shouldn't try things on your own and struggle a bit, but it does mean that you shouldn't allow yourself to become stuck and get behind.
Available Avenues for Seeking Help[edit]
Several options are available for getting help, which vary depending on your circumstances and what type of help you need. Coder Merlin™ has established several systems and processes for getting help. These are covered below.
Discord[edit]
provides a forum for leisurely conversation along with a dedicated channel for #homework-help. There's a link to Coder Merlin™ 's Discord server at the bottom of (nearly) every wiki page.
Merlin Maven Mentors[edit]
The Merlin Maven Mentor™ program provides help by connecting you with other Coder Merlin™ members who are dedicated to providing you with the assistance that you seek. Help is generally available by going to the relevant wiki page on the topic that you need help with and then finding the Merlin Maven Mentor™Chat Icon in the lower-right corner.
Support Ticket[edit]
Help for technical issues related to Coder Merlin™ can be accessed by issuing a Support Ticket using the link at the top-left menu bar of (nearly) every wiki page.
Help for Particular Topics[edit]
Help with Grades[edit]
- If you are working with a guide and need help with grades, you have only one option, which is to contact your guide. Your guide is responsible for instructing you with the specific procedures.
Help with Missions and Other Homework[edit]
- Ask a nearby colleague. Unless you're being assessed (homework, quiz, test, etc.) asking a colleague is a great first step toward pursuing an answer to a problem. Be sure to thoroughly read, understand, and follow the Model Collaboration Policy and provide written credit in your assignment, citing anyone who does provide you with assistance.
- Try an informal approach using
- If it would be helpful to have someone discuss a problem with you one-on-one in realtime, contact a Merlin Maven Mentor™ using the Merlin Chat Icon in the lower-right corner. If mutually agreed upon by both you and the mentor, the mentor can remotely work together with you inside your terminal.
- If you are working with a guide, contact them.
Help with a Technical Issue[edit]
- If you're having a technical issue using Coder Merlin™ , open a Support Ticket using the link available at the top-left menu bar of (nearly) every wiki page providing all relevant information. Insufficient information will, at best, result in a delay, so be thorough.
helpme[edit]
Overview[edit]
BEFORE issuing a helpme ticket:
- Be sure you've set your location! See W1002
- Be sure that you've reached agreement with a specific Mentor who is ready to assist you in your terminal
helpme is a simple, but very useful command that enables a Merlin Maven Mentor™ to assist you remotely. If you happen to be studying with a guide in a classroom, the request will likely be displayed on a monitor.
Usage[edit]
To view an overview of available subcommands:
john-williams@codermerlin:~$ helpme
Requesting Help[edit]
john-williams@codermerlin:~$ helpme please <subject>
If a monitor is present in the room, you'll see your name appear within a few seconds. Be sure to replace <subject> with the actual subject that you're interested in.
john-williams@codermerlin:~$ helpme please "just a test"
Go ahead and try it now.
Canceling Your Request[edit]
If you're able to resolve your question before someone comes to help you, you can cancel your request with:
john-williams@codermerlin:~$ helpme nevermind
Go ahead and try it now.
Experience Metadata
Experience ID | W1003 |
---|---|
Next experience ID | |
Unit | Lab basics |
Knowledge and skills | §10.111 |
Topic areas | SSH clients Linux Bash |
Classroom time | 20 minutes |
Study time | 10 minutes |
Acquired knowledge | understand the opportunities available to request help |
Acquired skill | ability to request help via the opportunities available |
Additional categories |